Legal
Terms & Conditions
These terms govern bookings made with Signal Travel Concierge Services. Please read them before confirming a journey.
Last updated 2026-07-20
01Our role
We act as an agent arranging travel services supplied by independent third parties — airlines, hotels, cruise lines, ground operators and guides. Your contract for those services is with the supplier, and their own terms apply alongside these.
02Quotes and pricing
Prices quoted are indicative until a booking is confirmed in writing. Rates depend on availability, season and party size, and can change until deposit is received. Prices are per person unless stated otherwise.
03Deposits and payment
A deposit is required to confirm a booking; the balance is due before departure, typically 60 days out. Bookings made inside that window are payable in full. Failure to pay by the due date may be treated as a cancellation.
04Changes by you
We will do our best to accommodate changes, but suppliers may charge amendment fees, and some fares and rates are non-changeable. Any supplier fees are passed on at cost.
05Cancellations and refunds
Cancellation terms vary by supplier and are set out on your confirmation. Deposits are commonly non-refundable, and cancellations close to departure may carry charges up to the full trip cost. This is why we strongly recommend travel insurance.
06Travel insurance
Comprehensive travel insurance is a condition of booking on expedition, safari and remote itineraries, and is strongly recommended on all others. It should cover cancellation, medical treatment and repatriation.
07Passports, visas and health
You are responsible for holding a valid passport, the correct visas, and any required vaccinations. We advise on requirements as a courtesy, but the final responsibility rests with the traveller.
08Liability
We are liable for arranging your booking with reasonable care and skill. We are not liable for the acts or omissions of independent suppliers, nor for events outside our reasonable control such as weather, strikes, civil unrest or airspace closures.
09Complaints
If something is not right, tell your specialist or the on-trip contact immediately so we can fix it while you are travelling. If a matter remains unresolved, write to concierge@signaltravels.com within 28 days of returning.
10Governing law
These terms are governed by the laws of the State of Nevada, United States.
Questions about this policy?
Our team answers privacy and booking-terms questions directly — no ticket queue.
This document is provided as a starting template and reflects how the site currently operates. It is not legal advice — have it reviewed by a qualified professional in your jurisdiction before relying on it commercially.